Refund and Cancellation Policy
Refund and Cancellation Policy
At Streammara, we are committed to providing a seamless experience with Streamit Laravel. Please read this Refund and Cancellation Policy carefully to understand your rights and responsibilities.
1. Subscription Cancellations
You may cancel your Streamit Laravel subscription at any time.
-
Continued Access: After cancellation, you will retain access to premium features until the end of your current billing cycle.
-
No Partial Refunds: Payments for unused portions of a subscription period are non-refundable.
-
How to Cancel: Visit your account settings within the app or contact our support team at digital@dnrstudios.co.ke to cancel. Please ensure cancellation steps are completed correctly to avoid billing issues.
2. Refund Eligibility
Refunds may be granted in the following cases:
-
Accidental Billing: If you are incorrectly charged due to a technical error or duplicate billing.
-
Unauthorized Transactions: If your account is used without permission. To qualify, notify us within 7 days of the charge.
Non-Refundable Cases:
-
Change of mind after purchase.
-
Dissatisfaction with available content (unless the service is defective or misrepresented).
-
Lack of usage after subscribing.
3. Refund Process
If you qualify for a refund:
-
Contact Support: Email digital@dnrstudios.co.ke with:
-
Registered email address
-
Subscription details (Plan name, Payment Date)
-
Reason for refund request
-
-
Verification: Our team will review your request and may ask for additional details.
-
Processing: Approved refunds will be issued to the original payment method within 7–10 business days.
4. Free Trials
If you sign up for a free trial, you must cancel before the trial ends to avoid charges. Subscriptions not canceled before the trial expiration will be billed, and no refunds will be issued for late cancellations.
5. Policy Updates
Streammara may update or modify this policy at any time. Significant changes will be communicated via email or in-app notifications. Continued use of Streamit Laravel indicates acceptance of the revised policy.
6. Contact Us
If you have questions or need assistance, contact us at:
We are here to help and ensure your satisfaction with Streamit Laravel.
Company: Streammara
Product: Streamit
Support: digital@dnrstudios.co.ke